Privacy Policy

Generally our policy is to respect your privacy. So no cookies and no tracking! We have no idea who you are. You could be a ninja, a time traveller or a talking hamster for all we know.

Below you will find the scoop on how we handle your Personal Data when you use our Platform or mobile app (aka "the App"). We‘ll break down the rules we follow to keep your info safe and sound.

By the way, this Privacy Policy is a sidekick to our General Terms and Conditions of Use (GTCU). If you see any fancy terms in all caps that aren't explained here, just check the GTCU for the full story.

When you use the Platform or the App, you‘re agreeing to this Privacy Policy. We might tweak it from time to time, so keep an eye out for updates. If we make changes that need your thumbs-up, we‘ll be sure to ask for your consent again.

1. What personal data do we collect?

When you‘re cruising our Platform or App, we might pick up some of your Personal Data, like:

• Your Identity: We‘ll need your name, contact info, passport details, and nationality to get those flight tickets sorted.
• Special Requests: Traveling with extra needs like a wheelchair? We‘ll take note to make sure you‘re comfy.
• Flight Stuff: We keep track of your flight numbers, ticket details, purchases, and invoices.
• We collect this info when you set up your Account, book a flight, or hit up our support team.

We collect your Personal Data when you set up your Account, book a flight, or chat with our support team. If you spot an asterisk (*), that info is a must-have to make your booking or get support.

2. Why do we collect and use Your Personal Data?

We gather your Personal Data only when necessary for providing our services:

• To help you create an Account (required on the App, optional on the Platform), manage your Orders, and register your travel companions.
• To keep tabs on your Orders, including car rentals, and handle any hiccups or complaints. Plus, if your flight‘s delayed or canceled, we‘ve got you covered under European Regulation No. 261/2004.
• To offer you travel insurance through our partners (because a little extra protection never hurts).
• To roll out new features we‘re cooking up (we love showing off our latest and greatest!).
• To run our referral program (because rewarding you for spreading the word is a blast!).

3. How long do we keep Your Personal Data?

Typically, we keep your Personal Data as long as you have an Account. No Account? We keep your data until your flight is done and the legal time limit has passed.

Here‘s the scoop on how long we might hold onto your data:

• Up to three (3) years for your interactions on the Platform and with support, and if there are complaints, we might keep your data for five (5) years.
• If you‘ve got an Account, we‘ll start the deletion process after three (3) years of inactivity.

4. Who gets to see Your Data?

We might share your Personal Data with a few folks to keep things running smoothly, including our partners and service providers.

Who might see your data? Check it out:

• Airlines you book with or the systems we use to book flights for you.
• Payment processors like Stripe that handle your payments.
• Other service providers helping us fulfill our services.

Your data might also be shared with our advisors for debt collection or with authorities if needed.

5. How do we keep Your Data safe?

We take security seriously! We use all the necessary measures to keep your Personal Data safe from unauthorized access, loss, or damage.

Our service providers also need to play by the rules and keep your data secure according to our instructions.

6. What are your rights over your Personal Data?

You‘ve got some important rights when it comes to your Personal Data, including:

• The right to see your data that we process.
• The right to fix any mistakes in your data.
• The right to ask us to delete your data (with some legal exceptions).
• The right to limit how we process your data in certain cases.
• The right to object to processing based on our legitimate interests.
• The right to move your data to another service.
• The right to leave instructions on how your data should be handled after your death.
• The right to withdraw your consent anytime if we need it for processing.

You can exercise these rights by contacting us through the details provided on the Platform.

7. How to Contact Us?

Got questions about this Privacy Policy or want to exercise your rights? Just reach out to us using the contact details on the Platform.